Contact us

Our customer service team are here to help you. If you have a query regarding your order, points balance or about the programme in general, please put as much detail as possible below.

We aim to respond to all queries within 24 hours.
Please be advised that our office hours are Monday to Friday 9am – 5.00pm excluding Bank Holidays.




Contact Player Rewards

If you have any questions regarding the programme please contact:

For reward enquiries:
enquiries@my-rewards.com

For programme / points related enquiries: playerrewards@caesars.co.uk